If you are not 100% satisfied with your purchase, you can return your goods as long as we receive them back within 14 days of receipt in perfect, saleable condition and with all labels attached. You can return parts or your entire order to us.

If you decide to return something, please ensure that it is in perfect condition. Please try items on with care. Clothing that has already been washed or worn is excluded from exchange.

For returns please print your return label here. If you have questions, please contact us via our contact form.

We shall bear the direct costs of returning the goods if the return is within Germany. 

Please note that the final refund does not include the original shipping costs of delivery in the following cases: 
- no longer interested in the product 
- address details provided in order were insufficient for a successful delivery 
- package was not picked up in time at post station and was automatically returned to us / the sender. 

We can only provide a shipping cost refund for faulty items and if the delivery was unsuccessful due to insufficient information provided by us, the sender, or the shipping partner (DHL). 

On orders from other countries, please send us the return by your own method. We suggest you use a trackable service from your local post service as we can only take responsibility for items which were sent insured and with a tracking number in case of a parcel getting lost. Important note (for shipments outside the EU): please affix the invoice on the outside of your parcel and write in big letters ECOMMERCE RETURN – NO DUTY PAYABLE. Please make sure to follow this guideline accurately, as we can't take responsibility to pick up parcels from the post office or customs.

Please send your return items with the return sheet which was included in your parcel to:

SoulForce Records GmbH
c/o Moodja GmbH
Leipziger Str. 20
14612 Falkensee 
Germany

Please note: Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

Additional Rights

If you are a customer in the EU, Norway, Liechtenstein or Iceland, you have additional statutory rights to cancel online orders from the date when you made the order up to 14 days after you receive the goods.  

If you wish to cancel an online purchase, please email us at alles@kitschkrieg.de within 14 days of receipt of your order. You must return your goods in perfect original saleable condition and with all tags attached within 14 days.

For your protection, please be sure to return your goods via recorded or registered post.

Exceptions

We cannot accept any returns on underwear and socks for hygiene reasons, except where faulty or not as described.

If seals are broken on any sealed products, they cannot be returned or exchanged. 

Exchanges

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online.

Payment of Refunds

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.

For returns queries, please contact us at alles@kitschkrieg.de

Faulty Items

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. Every claim must be registered by e-mail (alles@kitschkrieg.de) first.

If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to items which are discounted by us for an obvious fault.