Returns / Exchange
You can return parts or the entire content of your order to us. All you have to do is pack the goods securely and send them back to the following address: KitschKrieg GmbH Lausitzer Straße 9 10999 Berlin Commission a shipping service provider of your choice. You bear the costs for the return shipping. We pay for the shipping of the desired exchange items. Refunds will be made to the bank account you specified. Exceptions are PayPal payments, these are refunded directly to the PayPal account. Our return period is 14 days!
IMPORTANT: We do not exchange goods that have already been washed or worn!
Versand & amp; Delivery
#DIY! We work every day and try to ship your order as quickly as possible, usually everything will be sent to you within 2-3 days of receiving your order. As soon as we have transferred your order to our shipping service provider (DHL), you will receive a shipping confirmation with a tracking number for shipment tracking to the email address you provided.
Shipping to Switzerland
IMPORTANT: If the delivery is made to a non-EU country, additional duties, Taxes or fees have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for the details before ordering.
Shipping costs & amp ; Flat rate packaging costs
The prices stated on the product pages include VAT and other price components. In addition to the prices quoted, we charge a flat rate of 5.99 euros per order for delivery within Germany (insured shipping with tracking number). Shipping to Austria costs 9.89 euros and to Switzerland 27.70 euros (including tracking number). The shipping costs are clearly stated in the shopping cart system and on the order page.
Payment methods
We offer you the following Payment methods. The prices quoted in the respective offers represent final prices. They include all price components, including any taxes that may arise, such as value added tax. You may only have to pay additional taxes (e.g. in the case of an intra-community acquisition) and / or duties (e.g. customs duties) in individual cases for cross-border deliveries, but not to the seller, but to the customs or tax authorities responsible there. The delivery and shipping costs incurred are not included in the purchase price, they can be called up on the "Shipping costs" page, are shown separately in the course of the order process and are to be borne by you in addition.
Credit card
Easily pay by credit card.
PayPal
Pay even faster and more securely with your PayPal account.
SOFORT Überweisung
Pay by SOFORT Überweisung
customer service
If you have any questions, just write us an email to alles@kitschkrieg.de < / a>
IMPORTANT: Please include the following 3 points in your email :
"Subject : (1) Customer name / (2) Order number or Invoice number “and in the email (3) Brief description of your request
Shipping tracking
If you want to know where your order is at the moment, you can do this with your tracking - Find out the number from the shipping mail
(Tracking number is in the shipping confirmation) DHL shipping tracking
Additional information for the postman
With the dispatch confirmation by e-mail you will find out when the package will be with you. If you have any further information for the postman:
Ex. Where to drop off / drop off the package in your absence. You can find this information and more after registering, using your DHL tracking number. deposit.
DHL shipping information on delivery < / strong>
